Network Security Sr. Specialist Advisor
New
Remote, Karnātaka (IN-KA), India (IN).Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 12+ years of hands-on network troubleshooting experience, including at least 5 years in network and security administration
- Required Skills
- CiscoDebugging
Requirements
- 12+ years of hands-on experience in Network and Security administration around Architecture, Design and operations
- Strong understanding of Palo Alto architecture, including templates and stack configurations
- Excellent time management and organizational skills, with the ability to manage multiple operational priorities effectively
- Familiarity with regulatory and compliance frameworks such as SOX, PCI, and HIPAA
- Proven ability to work independently in remote support environments and collaborate effectively across teams
- Excellent customer-facing communication skills with strong service orientation
- Strong time management skills with the ability to balance operational duties and continuous improvement initiatives
- Demonstrates high ethical standards, integrity, and adaptability to changing customer and business needs
- 12+ years of experience in managing LAN & WAN Infrastructures
- 12+ years’ experience in Routing & Switching, F5 BIG IP LTM
- 12+ years of experience in Architecture and Design of Palo Alto FW’s, Panorama
- 5+ years of experience in Prisma Access/ SASE
Responsibilities
- Act as a Subject Matter Expert (SME), providing advanced technical escalation support to L2/L3 engineers
- Deliver end-to-end operational support for enterprise Network and Security environments across multiple customers
- Troubleshoot and resolve complex issues related to Palo Alto Firewalls, Prisma/GlobalProtect, Routing &Switching, F5 and associated network traffic flows
- Perform advanced troubleshooting using packet captures, logs, and debugs on Palo Alto firewalls
- Write custom queries and generate operational and security reports using Palo Alto reporting tools
- Support daily steady-state operations, including request fulfillment, change management, and participation in weekly on-call rotations
- Conduct weekly and monthly health checks across all supported network security platforms
- Perform system maintenance activities, including upgrades, patching, and configuration updates
- Assist in firewall rule set reviews to enhance customers’ overall security posture and compliance
- Detect, investigate, and respond to security incidents; create customer tickets and manage issues through resolution and closure
- Develop and provide clear resolution and remediation plans for device, service, and security issues
- Ensure compliance with Service Level Agreements (SLAs), operational standards, and ITIL best practices
- Maintain accurate, current documentation for systems, configurations, procedures, and operational activities
- Proactively recommend service, process, and technical improvements to optimize the Network Security and Firewall teams
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