HRA Operations Associate
New
Source API remote eligibility restrictions: United StatesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceZendesk
Requirements
- Are a licensed insurance agent
- Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California
- Communicate clearly and effectively in both verbal and written formats
- Demonstrate patience, empathy, and the ability to stay composed under stress
- Apply your insurance expertise to guide individuals through the process of signing up for health coverage
- Navigate and perform confidently within support or sales-based digital platforms
- Have experience using Zendesk
- Have 5+ State Licenses
- Are fluently bilingual
Responsibilities
- Providing customers a seamless support experience
- Submitting applications to the carrier and owning till approval
- Helping customers navigate the healthcare system
- Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
- Comprehensively documenting phone calls and emails with members in Zendesk
- Answering qualifying and benefit specific questions
- Providing phone and email coverage for our members as scheduled
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