Care Professional HR Associate
New
Australia, Bangladesh, Canada, Ghana, India, Ireland, Kenya, New Zealand, Nigeria, Pakistan, South Africa, Sri Lanka, Tanzania, United Kingdom, United States, Central Time ZoneFull-TimeMiddle
Salary49,088 - 54,600 USD per year
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Job Details
- Experience
- 3+ years of professional experience
- Required Skills
- Problem SolvingCustomer serviceAttention to detailInterpersonal skills
Requirements
- 3+ years of professional experience (required)
- 2+ years of customer service experience
- 2+ years experience in HR
- Bachelor’s degree, HR certificate, or equivalent experience
- Outstanding communication and interpersonal skills
- Strong problem-solver with ability to work independently as well as part of a team
- Experience working in a high-growth company and the ability to adapt to ongoing change
- Exceptional attention to detail and ability to balance multiple assignments
- Excellent technical skills and ability to learn new systems quickly
- Knowledge of HR best practices, systems, and protocols
- Positive, can-do attitude, and professional telephone demeanor
- Willingness to work on weekends on a consistent weekly basis
- Flexibility to work at least one weekend day (required)
Responsibilities
- Manage HR Escalations & Issue Resolution
- Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes.
- Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution.
- Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed.
- Identify trends in CP concerns and flag opportunities for process improvements to leadership.
- Provide HR Support and Process Ownership
- Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness.
- Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation.
- Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns.
- Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests.
- Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work.
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