IT Associates and Senior IT Associate
C
Coefficient GivingPhilanthropy
Remote - Global; Remote - USA; You can work remotely in this role. While much of our team is based in the US, we are open to hires outside the US willing to consistently overlap with US hours for at least half the workday., consistently overlap with US hours for at least half the workdayFull-TimeSenior
Salary113,500 - 135,500 USD per year
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Job Details
- Experience
- At least 3–5 years of experience in IT support or a similar role. To be considered for the Senior IT Associate level, we expect strong candidates to additionally have: 2+ years of experience managing a technical team
- Required Skills
- Problem SolvingDocumentation
Requirements
- Track record of owning projects and proactively getting them over the finish line.
- Intensely detail-oriented; you can confidently track and update system configurations without making mistakes.
- Cheerful and patient while helping others with technical issues.
- See internal stakeholders as customers, and make sure they walk away feeling helped whenever they come into contact with you or your team.
- Can work consultatively with senior staff and understand what they actually need — not just what they ask for — and confidently recommend the right technical solution even when it differs from what was originally requested.
- Are comfortable navigating sensitive conversations around IT issues and can be trusted with confidential information (e.g. security protocols, user data).
- Understand the importance of a strong organizational culture and feel excited to support a tech culture that balances flexibility and security.
- Take pride in helping colleagues do their best work, and are energized by supporting work and people that tackle some of the world's most pressing problems.
- At least 3–5 years of experience in IT support or a similar role.
- For Senior IT Associate: 2+ years of experience managing a technical team and upholding high standards in IT support or related domains.
- For Senior IT Associate: Ability to form strong judgment and clearly communicate reasoning on decisions involving technical governance and policy development, especially when balancing risk mitigation with operational efficiency.
- For Senior IT Associate: Comfort with coaching and mentoring direct reports who work with a high level of independence.
Responsibilities
- Helpdesk administration — Provide technical support to staff, resolving IT issues promptly and efficiently to ensure smooth day-to-day operations.
- Infrastructure maintenance — Maintain our IT infrastructure in a fully macOS environment, ensuring the stability and reliability of our systems.
- Security — Implement and maintain security measures to protect organizational data and systems, including device management and cloud security, to safeguard our digital assets.
- Device management — Manage organization-owned Mac laptops, enforce MDM policies, and oversee mobile device management to ensure all devices are secure and functioning properly.
- Tech enablement — Identify and implement productivity-enhancing technologies to support organizational efficiency while maintaining security standards.
- Vendor coordination — Work with external vendors and consultants to manage projects and ensure the delivery of high-quality IT services and solutions.
- Documentation — Maintain accurate records of IT systems, configurations, and procedures to support efficient operations and continuity.
- Security tooling/incident response — Take a security tool from evaluation > purchase > implementation > documentation > steady-state.
- Business app building and workflow migration — Gather requirements from non-technical teams, design a workable data model, implement automations and integrations, and then ship iteratively to support ongoing operations. Help teams identify opportunities to leverage AI tools for efficiency gains within the new workflow.
- End-user services, procurement, and onboarding improvements — Through ticket resolution and onboarding work, proactively identify frictions and opportunities to improve overall throughput and quality.
- Managing infrastructure — Spin up new domains and Google Cloud projects and connect tools securely to enable new workflows and processes.
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