Senior Administration and Co-Pay Associate
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Bilingual proficiency in French and English, both written and spoken
- Experience
- Minimum of 2 years of experience
- Required Skills
- Analytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeOrganizational skillsCritical thinkingPowerPoint
Requirements
- Minimum of 2 years of experience in customer service, patient support programs, healthcare administration, pharmaceutical services, insurance, or related industries.
- Bilingual proficiency in French and English, both written and spoken, with strong communication and phone etiquette skills.
- Strong organizational abilities with excellent attention to detail and the capacity to manage multiple priorities in a fast-paced environment.
- Advanced proficiency with Microsoft Office tools, including Outlook, Word, Excel, and PowerPoint.
- Demonstrated analytical, problem-solving, and critical-thinking skills with strong business and financial awareness.
- Ability to collaborate effectively with internal teams, healthcare professionals, patients, and external stakeholders.
- Experience supporting administrative workflows, co-pay processes, or pharmaceutical distribution programs is highly valued.
- Flexibility to work rotating shifts within operational hours (8:00 a.m. to 8:00 p.m.).
- Postsecondary education in a related field is considered an asset.
Responsibilities
- Support the administration of patient and co-pay programs by processing payment requests for patients, pharmacies, and healthcare providers while ensuring accuracy and compliance with internal procedures.
- Assist leadership teams with reporting, workflow optimization, program documentation, and the development of standardized operating procedures and administrative best practices.
- Provide day-to-day operational support to program managers, including coordinating communications, monitoring phone line availability, handling documentation, and maintaining filing systems.
- Contribute to onboarding and training initiatives for new team members through shadowing, coaching, presentations, and call monitoring activities.
- Collaborate with cross-functional stakeholders to ensure co-payment KPIs, service timelines, and operational standards are consistently achieved.
- Participate in ongoing training sessions, special projects, and continuous improvement initiatives to enhance service delivery and operational efficiency.
- Maintain clear communication regarding workload management, absences, escalations, and operational challenges while supporting a positive team environment.
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