Education Program Manager
New
C
Correlation OneEducation
Remote: Europe
This role is remote with a preference for candidates based in Europe, MENA or LatAm., Working hours are approximately 4:00AM ET - 12:00PM ET.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience. Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese.
- Experience
- 3-5 years of experience in program management, with at least 1 directly in an educational or training institution.
- Required Skills
- MS OfficeGoogle WorkspaceSlack
Requirements
- Possess JLPT N2 (N1 preferred) certification or equivalent professional experience.
- Demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese.
- Bachelor's degree preferred; Master’s degree in a relevant field is a plus.
- 3-5 years of experience in program management.
- At least 1 year of experience directly in an educational or training institution.
- Experience leading and managing teams, demonstrating autonomy and success.
- Proficient in Google Suite.
- Proficient in MS Office Suite.
- Proficient in Slack.
- Proficient in Zoom.
- Experience with Data analysis (plus).
- Experience with CRM or Salesforce (plus).
- Experience with other education-related software (plus).
Responsibilities
- Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
- Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
- Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
- Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment.
- Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors.
- Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
- Monitor learners’ progress in the course while providing support for instructors and other contractual staff.
- Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately.
- Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.
- Manage and provide guidance to a small team of 1-2 Operations Analysts.
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