Social Work Team Lead
New
T
Thyme CareOncology
Remote - USFull-TimeLead
SalaryAt least 105,000 USD per year
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Job Details
- Experience
- At least 8 years of social work experience, with 2 years as a social work leader
- Required Skills
- Google WorkspaceSlackEHR
Requirements
- Masters of Science in Social Work/ Masters of Social Work
- Unrestricted Clinical Social Work license and willingness to obtain additional state licenses, as needed
- At least 8 years of social work experience
- 2 years as a social work leader in oncology and/or case management
- Certified as an Oncology Social Worker (OSW), Certified Advanced Palliative and Hospice Social Worker (APHSW-C), Certified Case Manager (CCM), or other clinically relevant Oncology or Palliative Care certifications
- Strong leadership and mentorship skills, with a proven track record of managing hourly staff and high-performing social work teams
- Proactive problem solver committed to continuous improvement
- Experience in healthcare, particularly in oncology or palliative care
- Knowledge and understanding of provider and health plan operations
- Strong collaborator who understands what it's like to lead a team in a growing and evolving environment
- Effective listener and communicator, building rapport and excellent working relationships
- Comfort with ambiguity, proven track record in scaling businesses, fast-paced environments, and startups
- Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential
- Ability to identify priorities and take action
- Bias to action, self-starter
Responsibilities
- Directly manage and serve as an escalation point to a team of Oncology Social Workers and Clinical Social Workers.
- Lead team meetings such as daily huddles and case conferences to drive member engagement.
- Act as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed.
- Handle process and workflow escalations.
- Track social work-driven OKRs and conduct root-cause analyses to identify knowledge, data, or procedure gaps.
- Support our social workers in identifying and prioritizing member needs and assisting them with care coordination and clinical support.
- Monitor quality and productivity metrics for all social work team members and then develop coaching and remediation plans for direct reports accordingly.
- Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures.
- Develop strategies to promote culturally competent care and close the health literacy gap.
- Be available for urgent clinical escalations and clinical consult support. Provide Social Work overflow, holiday, and on-call coverage support as needed.
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