Senior Engineering Manager, Messaging Channels
New
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementSaaSDistributed Systems
Requirements
- 4+ years of experience in engineering leadership roles managing engineers and technical teams
- Proven experience leading teams responsible for large-scale, high-volume distributed systems (messaging, payments, or similar domains)
- Strong background in platform engineering or internal developer platforms supporting multiple product teams
- Experience managing operational excellence, including on-call rotations, incident management, and system reliability practices
- Ability to mentor senior engineers, staff engineers, and engineering managers effectively
- Strong understanding of system scalability, observability, SLOs, monitoring, and alerting practices
- Experience working in high-growth SaaS or ecommerce environments is highly preferred
- Demonstrated success in recruiting, hiring, and developing engineering talent
- Strong cross-functional communication and stakeholder management skills
- Familiarity with AI-driven or data-intensive product systems is a plus
- Passion for building reliable systems that directly impact customer experience and business outcomes
Responsibilities
- Lead and manage a team of engineers responsible for messaging infrastructure, automation workflows, campaign delivery systems, and platform services
- Own the technical strategy and roadmap for high-volume messaging systems, ensuring scalability, reliability, and cost efficiency
- Oversee Flow Builder, campaign delivery engines, and core messaging platform components used across multiple product surfaces
- Manage on-call operations, incident response processes, and postmortems to ensure strong operational excellence
- Define and improve internal platform standards, contracts, and support models for engineering consumer teams
- Partner with product, platform, AI, design, compliance, and business stakeholders to deliver aligned and impactful solutions
- Drive engineering execution, delivery planning, and continuous improvement of development workflows
- Mentor and develop engineers and engineering managers through coaching, feedback, and career development support
- Lead hiring, onboarding, and team expansion efforts to strengthen engineering capabilities
- Champion a culture of reliability, observability, and high-quality engineering practices
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