Strategic Customer Success Manager
New
Location: Atlanta; Austin; Dallas
Region: North America
Working Model Eligibility: ['2-Flexible', '3-Fully Remote']Full-TimeManager
Salary101,000 - 198,000 USD per year
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Job Details
- Experience
- 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product. 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business.
- Required Skills
- Account ManagementCustomer Success
Requirements
- 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business.
- Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Responsibilities
- Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies.
- Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap.
- Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes.
- Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth.
- Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization.
- Proactively manage a portfolio of the company’s most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success.
- Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis.
- Serve as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution.
- Orchestrate complex cross-functional initiatives, such as global migrations and modernization factories, by directing dedicated account teams to enable consumption growth.
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