Director, Renewal Management
New
C
CongaSaaS
Remote United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management. 2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams.
- Required Skills
- Analytical SkillsAccount ManagementCRMCustomer SuccessSaaS
Requirements
- Proven experience leading high-volume, transactional renewal operations in a SaaS or subscription-based business.
- 7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management.
- 2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams.
- Strong operational excellence and process design skills.
- Ability to manage and forecast large renewal portfolios with high accuracy.
- Experience with auto-renewal programs and contract-driven renewal models.
- Excellent cross-functional communication skills.
- Strong analytical and systems mindset.
- Comfort working in a fast-moving, metrics-driven environment.
- Experience driving technology-enabled improvements (automation, AI-assisted workflows, CRM hygiene, queue management tools).
Responsibilities
- Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV.
- Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk.
- Lead, mentor, and develop a high-performing global renewals organization for our renewals offshore team.
- Own the full renewal motion for annual and multi-year contracts.
- Deliver accurate renewal forecasts and executive-level reporting.
- Ensure adherence to pricing, contract, and approval policies.
- Champion a customer-first renewal experience.
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