Director, Inside Sales
New
Source API remote eligibility restrictions: United States, ESTFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of inside sales or B2B hospitality experience 5+ years of leadership experience managing multi-layered teams
- Required Skills
- LeadershipSalesforceAnalytical SkillsProblem SolvingCoachingStakeholder management
Requirements
- Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience)
- 10+ years of inside sales or B2B hospitality experience
- 5+ years of leadership experience managing multi-layered teams
- Proven success driving revenue growth, forecasting, and KPI performance
- Strong experience with CRM systems (Salesforce preferred) and sales operations
- Exceptional leadership, coaching, and team development skills
- Strong analytical and problem-solving abilities with a data-driven mindset
- Excellent communication and stakeholder management skills
- Experience working cross-functionally in fast-paced, dynamic environments
- Ability to lead through change and drive continuous improvement
- Highly organized with strong attention to detail and execution
Responsibilities
- Lead, coach, and develop the Inside Sales team, including managers and specialists
- Drive lead conversion, reservation quality, and overall sales performance
- Collaborate with executive leadership to set departmental goals and performance benchmarks
- Ensure proper staffing, scheduling, and resource allocation to meet demand
- Ensure data integrity across Salesforce, FQ Live, Oscar, and related systems
- Establish and enforce compliance with company policies, SOPs, and data standards
- Serve as an escalation point for complex or high-priority client issues
- Partner with Marketing, Operations, Guest Services, and Finance to improve outcomes
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