Consultant II Domestic Relocation
New
US Based RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two plus years prior relocation or real estate experience with home sale closings
- Required Skills
- Communication SkillsAnalytical SkillsCustomer serviceOrganizational skills
Requirements
- College degree or equivalent preferred
- Two plus years prior relocation or real estate experience with home sale closings
- Two years Customer service experience
- Influential verbal and written communication skills
- Strong organizational and analytical
- Ability to efficiently manage high-volume customer interactions and administrative tasks in a fast-paced, consistent work environment
Responsibilities
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
- Provide exemplary customer service to transferee and his/her family.
- Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
- Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
- Serve as an objective real estate subject matter expert and resource to internal and external customers
- Maintain working knowledge of corporate client policy in management of critical marketing information and events
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