Consultant EVIP Relocation
New
US Based RemoteFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years Domestic Homesale and/or International experience required Bachelor degree or 3 years experience in the customer service relocation industry required
- Required Skills
- LeadershipMicrosoft ExcelProblem SolvingCustomer serviceInterpersonal skills
Requirements
- Minimum 2 years Domestic Homesale and/or International experience required
- Bachelor degree or 3 years experience in the customer service relocation industry required
- Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
- Strong communication, interpersonal and influencing skills required
- Proven top block service history required
- Demonstrated leadership skills required
- Demonstrated ability to meet/exceed company service goals
- Clear and concise written and verbal communication skills
- Strategic thinker -strong judgment and decision making skills
- Interpersonal/Influencing skills
- Detail oriented; ability to multitask
- Ability to work in a team environment
- Cultural awareness
- Innovative and resourceful
- Flexibility
- Manage stress and pressure
- Ability to plan and organize
Responsibilities
- Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
- Perform exemplary, high-touch service through timely, proactive communication and caseload management; reduction of touch points between customer and suppliers; coordination between suppliers to avoid duplication of customer document submission; 24/7 accessibility; Assistance with completing customer’s needs assessment and required documentation; Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
- Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
- Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
- Conduct weekly updates with suppliers and support groups servicing assigned caseload
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all CARTUS systems.
- Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
- Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
- Provide data input for client customized reports
- Participate in special projects as needed, including client presentations, client/supplier training
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