- Provide support to Ridgeline customers to ensure quick resolution of trading and reconciliation issues without interruption.
- Provide start of day support to Ridgeline customers trading on APAC and EMEA to ensure customers can quickly reconcile their data without interruption.
- Partner closely with Ridgeline's US and Dublin-based support team to provide seamless follow-the-sun coverage, ensuring effective customer handoffs, knowledge sharing, and operational continuity.
- Interact directly with customers via Salesforce tickets to troubleshoot technical challenges, including inbound/outbound data integrations and 3rd party provider workflows.
- Partner with engineering and product management teams to resolve customer bugs and enhancement needs.
- Serve as a subject-matter expert on front office applications and market data, working with portfolio managers, traders, and compliance officers.
- Investigate, assess, and resolve critical system issues independently in high-stakes trading environments.
- Provide mentorship and coaching to team members as the organization scales.