Customer Support & Sales Specialist
New
Remote - Location: Oshawa, ONFull-Time
Salary60,000 - 95,000 USD per year
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Job Details
- Required Skills
- Problem SolvingCustomer serviceNegotiationTime ManagementMultitaskingLead Generation
Requirements
- Strong verbal and written communication skills
- Excellent customer service and interpersonal abilities
- Sales, upselling, or lead-generation experience is an asset
- Strong problem-solving and negotiation skills
- Comfortable using CRM software, email platforms, and communication tools
- Ability to multitask and work in a fast-paced environment
- Self-motivated, goal-oriented, and reliable
- Positive attitude with a customer-first mindset
- Confident speaking with customers and handling objections
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and text
- Provide accurate information regarding products, services, pricing, and company policies
- Resolve customer concerns and complaints efficiently while maintaining professionalism
- Follow up with customers to ensure satisfaction and issue resolution
- Identify customer needs and recommend suitable products or services
- Promote special offers, upgrades, or additional services when appropriate
- Generate leads and support sales initiatives through customer interactions
- Build positive relationships with customers to encourage repeat business and loyalty
- Meet or exceed sales goals, conversion targets, and customer satisfaction metrics
- Maintain accurate customer records within the CRM system
- Document interactions, sales activities, and follow-up actions
- Track customer feedback and communicate trends or opportunities to management
- Meet productivity, response-time, and performance goals
- Collaborate with team members to improve customer experience and sales strategies
- Stay informed about company products, services, and promotions through ongoing training
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