Customer Success Operations Analyst
New
O
OpenSesameWorkforce development
This position can be based anywhere in the US.Full-Time
Salary110,000 - 120,000 USD per year OTE
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Job Details
- Required Skills
- Artificial IntelligenceData AnalysisReportingCustomer Success
Responsibilities
- Build and own scalable reporting, dashboards, and forecasting that give CSM and Customer Success leaders clear visibility into customer health, risk, and growth opportunities.
- Act as a steward for CS data integrity, collaborating with Data Engineering to establish the standards and definitions that ensure our metrics are consistent and trusted across the company.
- Turn customer, product, and revenue data into actionable insights that drive retention, expansion, and smarter lifecycle decisions.
- Partner cross-functionally to translate insights into action—shaping health scores, segmentation, automations, and customer programs.
- Leverage AI and automation tools to scale customer outreach, predict churn risks, and reduce manual operational overhead for the CS team.
- Design and implement AI-powered and agent-based workflows that help CSMs manage their portfolios more efficiently and spend more time on strategic customer work.
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