Customer Success Manager
C
CipherHealthHealthcare software
Remote-United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 years of experience
- Required Skills
- Data AnalysisSalesforceRelationship buildingCustomer SuccessLooker
Requirements
- 5 years of experience as a Customer Success Manager (or similar client-facing role) in healthcare software or technology, supporting large health systems.
- Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience.
- Proven track record of retaining and growing strategic health system accounts through success planning, EBRs, and renewal management.
- Direct experience managing health system accounts.
- Deep understanding of healthcare operations and EMRs/EHRs.
- Confidence leading and presenting at executive and senior system-level meetings.
- Exceptional executive presence and communication skills.
- Analytical and data-driven with the ability to extract meaningful insights from utilization trends and outcomes data.
- Experience with Salesforce, Churnzero (or other CS platforms), Looker (or other BI tools), Gong, and Pendo (or similar analytics platforms).
- Comfort and curiosity with AI tools — including LLMs and AI-assisted workflows.
- A proactive, self-directed work style with strong critical thinking, organization, and follow-through.
- Collaborative and solutions-oriented.
- Working knowledge of renewals and contracting processes.
Responsibilities
- Drive retention and expansion across your portfolio by building trusted relationships with executive and clinical stakeholders.
- Lead strategic discussions and Executive Business Reviews that clearly connect CipherHealth's care coordination platform to measurable outcomes.
- Own customer onsite visits from agenda through execution — with clear outcomes, tight preparation, and high-impact delivery.
- Ensure customers achieve sustained adoption and quantifiable value from CipherHealth's care coordination platform.
- Be the voice of the customer internally. Partner with Product, Implementation, and Support to solve problems, influence the roadmap, and deliver a seamless experience.
- Turn utilization trends, outcomes data, and engagement signals into actionable insights.
View Full Description & ApplyYou'll be redirected to the employer's site
