Customer Onboarding Specialist
E
evolvedMDHealthcare
Residing in Florida is preferred.Full-TimeMiddle
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Communication Skills
Requirements
- 3+ years of experience in enterprise onboarding
- 3+ years of experience in strategic account management
- 3+ years of experience in healthcare implementation
- 3+ years of experience in M&A integration
- 3+ years of experience in health system operations
- 3+ years of experience in enterprise account onboarding
- 3+ years of experience in health system partnership implementation
- 3+ years of experience in cross-functional enterprise program leadership
- Experience working with complex, multi-stakeholder organizations
- Demonstrated success leading cross-functional initiatives independently
- Strong executive presence and communication skills
- Proven ability to manage ambiguity and build process from scratch
- Experience with Collaborative Care Model (CoCM) or integrated behavioral health (Preferred)
- EHR implementation experience (Athena, Epic, Cerner, etc.) (Preferred)
- Experience training clinical teams (Preferred)
- Experience partnering with healthcare systems or large provider groups (Preferred)
Responsibilities
- Lead the full implementation lifecycle from contract signature through go-live and stabilization
- Develop and manage timelines, milestones, and success metrics
- Facilitate implementation meetings with executive, operational, and clinical stakeholders
- Establish rules of engagement and communication cadences
- Identify risks early and proactively drive resolution
- Ensure customers meet operational, clinical, and billing readiness requirements
- Educate customers on CoCM workflows, documentation expectations, and billing requirements
- Design site-specific workflows aligned with CoCM standards and local operations
- Train clinical teams on scheduling, documentation nuances, and communication pathways
- Build trusted relationships across executives, clinical leadership, and frontline staff
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