Customer Onboarding Specialist
This position is fully remote with quarterly travel required to support new customer implementations, site readiness activities, and in-person onboarding support. Residing in Florida is preferred.Full-TimeMiddle
Salary75,000 - 90,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience
- Required Skills
- Communication Skills
Requirements
- 3+ years of experience in Enterprise onboarding
- 3+ years of experience in Strategic account management
- 3+ years of experience in Healthcare implementation
- Experience working with complex, multi-stakeholder organizations
- Demonstrated success leading cross-functional initiatives independently
- Strong executive presence and communication skills
- Proven ability to manage ambiguity and build process from scratch
- Experience with Collaborative Care Model (CoCM) or integrated behavioral health (preferred)
- EHR implementation experience (Athena, Epic, Cerner, etc.) (preferred)
- Experience training clinical teams (preferred)
- Experience partnering with healthcare systems or large provider groups (preferred)
Responsibilities
- Lead the full implementation lifecycle from contract signature through go-live and stabilization
- Develop and manage timelines, milestones, and success metrics
- Facilitate implementation meetings with executive, operational, and clinical stakeholders
- Educate customers on CoCM workflows, documentation expectations, and billing requirements
- Design site-specific workflows aligned with CoCM standards and local operations
- Build trusted relationships across executives, clinical leadership, and frontline staff
- Partner with Clinical, Operations, Billing, IT, Talent, and Marketing teams
- Support early ramp-up and workflow adoption
- Identify optimization opportunities and reinforce training
- Partner with Account Management for transition into long-term ownership
View Full Description & ApplyYou'll be redirected to the employer's site
