Support Engineer III
L
LivePersonConversational AI
India- Remote, 5 PM to 3 AM ISTFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English
- Experience
- 5-7 years of related experience.
- Required Skills
- SQLHTMLJavaJavascriptKibanaGrafanaSaaS
Requirements
- 5-7 years of related experience.
- Can read and understand Java/JavaScript/HTML code
- Proficiency with Structured Query Language (SQL).
- Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues
- Knowledge of web technologies and protocols.
- Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end.
- Excellent oral and written communication skills (fluent in English).
- Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.
- Resilience to work in a stressful environment and comply with a tight timeline - Strong service orientation and interpersonal skills.
- Experience working with cross-functional teams and motivating others for cooperation and action.
- Ability to act as on-call for high-severity issues.
- Experience with relevant technologies that could include: SaaS\Cloud Infrastructure, Network and Web protocols, Web and App Servers, Big data, analytics and event processing technologies, Security and authorisation principles.
- Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’).
- Basic understanding of object-oriented languages and server-side scripting.
Responsibilities
- Be the senior technical focal point for customer issues.
- Own and work on assigned cases and are responsible for resolving issues raised within SLAs.
- Interact with LivePerson’s customers while acting as the support liaison between the customer, Product Management, R&D, and various Business units to solve the issues at hand.
- Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
- Analyze recurring issues and put processes and requirements for tools to better support our customers.
- Mentor and educate global team members in order to improve team performance.
View Full Description & ApplyYou'll be redirected to the employer's site
