Staff Product Manager, Growth (Monetization)

CloseCRM, SaaS

USA Only - 100% RemoteFull-TimeStaff

Salary not disclosed

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Job Details

6-8 years in SaaS, ideally B2B SMB, with real reps in pricing, packaging, and billing.
Actively use AI to move faster and smarter: exploring, prototyping, automating, and scaling your impact.
Deeply familiar with usage-based billing, having worked on systems where customer cost is tied to consumption (tokens, API calls, AI credits, transactions).
Opinionated about AI monetization, understanding how real costs (inference, vendors, compute) change pricing, entitlements, and product behavior.
Detail-oriented across both strategy and infrastructure, comfortable debating price points and deep in Stripe edge cases.
A clarity definer, not a clarity seeker, who sees ambiguity as the fun part.
Naturally cross-functional, able to build trust fast across functions and hold your own with senior leadership.

Own the four components of monetization: pricing, packaging, billing, and placement.
Move free-to-paid conversion by building the experiment roadmap, shipping tests, and honestly assessing results.
Define and iterate on the AI credit system, including how credits are bought, consumed, displayed, refilled, and tied to plans.
Push pricing and packaging into its next chapter, considering freemium, plan structure, and packaging AI alongside core features.
Partner with engineering on the billing system, including Stripe, legacy code, and integrations.
Run rigorous experiments with crisp hypotheses, sound instrumentation, and unvarnished reads on results.
Be the connective tissue between EPD, marketing, finance, sales, support, CS, and external vendors.
Contribute to the North Star: getting Close from 11k paid customers to 20k by end of 2027.
Monitor ARPC, new MRR, churn, AI credit revenue, and usage revenue.

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