US Payroll Specialist II
C
Career Team EnterprisesWorkforce Development
100% Remote: work from the comfort of your home, anywhere in the Philippines, 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zonesFull-TimeMiddle
Salary45,000 - 70,000 PHP per month
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Job Details
- Languages
- Exceptional verbal and written English
- Experience
- 2–3 years of specialized payroll experience
- Required Skills
- Microsoft ExcelZendeskServiceNow
Requirements
- 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).
- Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG.
- Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).
- Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform. You must understand the importance of ticket status, priority levels and SLA countdowns.
- Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.
- Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.
- A proactive approach to problem-solving—you don’t just report a variance; you find the source.
- Must be a self-starter, hands on and able to be flexible with competitive work demands. Take the initiative to look beyond any variances and get to the source of the problem or identify trends;
- Meticulous organizational skills and detail-oriented;
- Professional communication skills, experience with handling sensitive and confidential data;
- Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.
Responsibilities
- Act as the "Tier 1" support for all payroll inquiries via Freshservice. You will be responsible for triaging tickets, providing accurate responses, and ensuring all inquiries are resolved within our established Service Level Agreements (SLAs).
- Review and audit employee timecards for regular hours, OT, and various leave codes. Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.
- Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.
- Set up and manage garnishments in compliance with US federal and state requirements.
- Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.
- Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.
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