US Payroll Specialist II
C
Career Team EnterprisesWorkforce Development
100% Remote: work from the comfort of your home, anywhere in the Philippines, 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.Full-TimeMiddle
Salary45,000 - 70,000 PHP per month
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Job Details
- Languages
- Exceptional verbal and written English
- Experience
- 2–3 years of specialized payroll experience
- Required Skills
- Microsoft ExcelZendeskServiceNow
Requirements
- 2–3 years of specialized payroll experience, specifically handling US-based payroll (understanding US tax cycles is a must).
- Proven experience with a Payroll System, such as ADP Workforce Now or Kronos/UKG.
- Intermediate Excel skills (VLOOKUPs and Pivot Tables are daily tools).
- Proven experience using Freshservice, Zendesk, ServiceNow or a similar ticketing platform.
- Understand the importance of ticket status, priority levels and SLA countdowns.
- Comfortable working 10:00 PM – 7:00 AM PHST to align with US Eastern/Central time zones.
- Exceptional verbal and written English, with the ability to explain complex pay issues to US employees.
- A proactive approach to problem-solving—you don’t just report a variance; you find the source.
- Must be a self-starter, hands on and able to be flexible with competitive work demands.
- Take the initiative to look beyond any variances and get to the source of the problem or identify trends;
- Meticulous organizational skills and detail-oriented;
- Professional communication skills, experience with handling sensitive and confidential data;
- Must be able to meet deadlines and work under pressure, including the ability to perform and complete a high volume of work assignments with speed and accuracy, work cooperatively with others and showing courteousness and a high level of professionalism.
Responsibilities
- Act as the "Tier 1" support for all payroll inquiries via Freshservice.
- Review and audit employee timecards for regular hours, OT, and various leave codes.
- Load batches and perform the critical "first review" of payroll registers to catch variances before they happen.
- Maintain and update ADP Workforce Now to reflect changes in labor laws, tax jurisdictions, and employee status.
- Set up and manage garnishments in compliance with US federal and state requirements.
- Act as the first point of contact for payroll-related inquiries, resolving issues with empathy, speed, and professionalism.
- Generate weekly/monthly headcount summaries and requested reports for audits to help leadership make data-driven decisions.
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