Account Services Specialist, Italian and English speaking
Anywhere within HungaryFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Italian
- Required Skills
- SalesforceProblem SolvingCustomer serviceAttention to detailFinance
Requirements
- Strong customer service mindset
- ability to communicate clearly and professionally
- ability to apply active listening concepts
- Fluency in English and Italian
- Experience in customer-facing, billing support, finance or account support role
- Strong problem-solving skills
- attention to detail
- Changes are opportunities for you, not a concern.
Responsibilities
- respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information
- communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns
- investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments
- gather relevant information and escalate complex issues to higher-level support teams
- work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers
- follow up with customers to confirm issue resolution and maintain a high level of satisfaction
- professionally manage your daily tasks such as Salesforce tickets, inbound and outbound calls and emails
- contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics
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