Business Onboarding Specialist
Listing locations: Brazil, Argentina, Chile, Costa Rica, Cyprus, El Salvador, Estonia, Malta, Mexico, Panama, Poland, Romania, UruguayContractMiddle
Salary not disclosed
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Job Details
- Languages
- English fluency. Fluency in any of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese and/or Korean
- Experience
- A minimum of 1+ years of experience
- Required Skills
- Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingComplianceGoogle Sheets
Requirements
- A minimum of 1+ years of experience KYB-related roles in financial services, crypto, technology and/or client support roles
- Basic understanding of regulatory KYB/CDD and AML requirements
- Knowledge of business models, various corporate structures and beneficial ownership requirements
- Passion for delivering a 6-star client experience, honing the ability to handle multiple client inquiries efficiently with strong attention to detail, while balancing response times and quality of service
- Willingness to work non-traditional hours and weekends as scheduled per business need
- Security and privacy minded
- Excellent analytical, problem solving, and written English communication skills
- Comfortable working in fast paced environments with a goal-oriented mindset
- Openness to work with cross-functional teams to solve client issues
- People-centered, supportive, flexible and a team player
- Willingness to quickly adjust to changing products, services, or company policies in the fast-evolving crypto industry
Responsibilities
- Facilitate the onboarding of Business clients, ensuring a seamless process and delivering an exceptional, 6-star experience in every interaction
- Conduct thorough client research and communicate effectively with clients via email.
- Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices
- Adhere to Kraken’s AML (Anti-Money Laundering) policies and procedures, ensuring full compliance with Quality and Risk guidelines
- Identify and escalate suspicious documents to the appropriate teams for further investigation
- Collaborate on departmental and cross-functional projects
- Update and maintain client information as requested
- Collaborate with team members to achieve business objectives
- Incorporate client feedback to continuously improve the onboarding process
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