Client Success Manager
S
SubstraktDigital agency
Remote-first within OntarioFull-TimeManager
Salary85,000 - 100,000 CAD per year
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Job Details
- Required Skills
- CollaborationOrganizational skillsClient relationship managementBudget management
Requirements
- Experience managing client relationships in a digital agency, consultancy, start-up or similar environment
- Strong experience of managing digital projects
- Confidence leading conversations around strategy, budgets and roadmaps
- Excellent organisational skills and attention to detail
- Commercial awareness - you understand how work translates into value and revenue
- Ability to work collaboratively across multidisciplinary teams
Responsibilities
- Client relationship ownership
- Acting as the day-to-day contact for a portfolio of clients
- Building strong, trusted relationships with key stakeholders
- Developing a deep understanding of each client’s organisation, goals and challenges
- Ensuring clear, consistent and proactive communication
- Strategic guidance & roadmap development
- Leading Discovery workshops for new website implementations
- Delivering Strategic Reviews on existing websites and developing roadmaps for future development
- Helping clients prioritise work based on impact and value
- Identifying opportunities to improve performance, engagement and revenue
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