Client Success Manager
Listing location: US
Structured job location: USFull-TimeManager
Salary80,000 - 85,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceAnalytical SkillsOrganizational skillsRelationship buildingAccount ManagementCRM
Requirements
- Bachelor’s degree or equivalent experience, with 5+ years in client success, account management, or sales growth roles.
- Experience working with clients in legal, insurance, healthcare, or data-driven service environments is highly desirable.
- Strong analytical skills with the ability to track and interpret performance metrics such as retention, growth, and adoption.
- Proficiency with CRM tools (preferably Salesforce) and experience managing pipelines and account reporting.
- Excellent communication and relationship-building skills, with the ability to engage diverse stakeholders at multiple levels.
- Proven ability to identify growth opportunities and drive expansion within existing client accounts.
- Strong organizational and operational skills, with the ability to manage multiple accounts and priorities effectively.
- Proactive, solution-oriented mindset with a focus on delivering measurable client outcomes.
Responsibilities
- Manage the full post-sale client lifecycle, maintaining consistent engagement through structured touchpoints such as performance reviews, strategic check-ins, and expansion discussions.
- Build and maintain multi-level relationships across client organizations to strengthen partnerships and reduce dependency on single points of contact.
- Drive organic account growth by increasing user adoption, expanding into new locations or departments, and identifying opportunities for additional services.
- Lead onboarding, training, and enablement initiatives to accelerate time-to-value and improve overall product utilization and client satisfaction.
- Identify and qualify cross-sell opportunities, collaborating closely with sales teams to support conversion and revenue growth.
- Monitor account health through regular audits, tracking key metrics such as retention, adoption, and expansion performance.
- Maintain accurate CRM records and reporting, ensuring visibility into pipeline activity, account plans, and performance metrics.
- Deliver regular business reviews and strategic insights to stakeholders, aligning on goals, progress, and future opportunities.
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