Director of Client Success, Legal Marketing
E
EverServiceLegal Marketing
Workable workplace: remote Workable remote: True Workable locations: United States Location: United StatesFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisSEOAccount ManagementReportingDigital MarketingCRM
Requirements
- 8+ years in a client-facing role at a digital marketing agency
- 3+ years managing both managers and individual contributors in a Client Success or Account Management function
- Demonstrated success managing a book of business within the legal services market, or direct experience selling to attorneys and law firms
- Proven track record of improving client retention metrics and building upsell/cross-sell pipelines
- Hands-on experience auditing and improving Client Success systems (CRM configuration, onboarding workflows, reporting, SLAs, etc.)
- Bachelor’s degree in Business, Marketing, Communications, or a related field required
- Deep familiarity with legal advertising rules, bar compliance requirements, and the unique regulatory landscape law firm clients navigate (Highly Preferred)
- Experience working in or alongside SEO, Content, or Paid Media teams (Highly Preferred)
- Exposure to legal tech platforms (Clio, MyCase, Filevine) or legal marketing analytics tools (Highly Preferred)
- Track record of building Client Success teams from a reactive to a proactive service model (Highly Preferred)
- Exceptionally strong communicator (written, verbal, and in-room)
- Data-driven decision maker who ties every process improvement to a measurable outcome
- A builder - energized by creating structure where little exists and see operational gaps as opportunities
- Low ego, high accountability
- Comfortable operating at both strategic altitude and ground level
Responsibilities
- Serve as the senior escalation point and strategic advisor for the agency's most important client relationships - high-revenue law firms with high expectations
- Lead, mentor, and grow a team of Client Success Managers (CSMs), setting clear expectations, coaching to performance, and creating a culture of accountability and excellence
- Partner with Sales to identify and execute upsell and cross-sell opportunities across the existing client base
- Audit existing client success infrastructure (CRM, ticketing, onboarding flows, reporting cadences) and build what is missing
- Collaborate cross-functionally with SEO, Paid Media, Sales, and Product teams to ensure seamless client delivery and close the loop on systemic issues
View Full Description & ApplyYou'll be redirected to the employer's site
