Trial Experience Specialist (Inside Sales)
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role
- Required Skills
- Customer serviceSEOPresentation skillsCRMSaaSGoogle WorkspaceSlack
Requirements
- Bachelor’s Degree or equivalent SaaS experience is strongly preferred
- 0-2 Years of previous customer service experience or a relevant role
- A strong technical aptitude to help our users succeed with the HighLevel software
- Experience with technical documentation and presentation skills preferred
- Working knowledge of CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Experience working with and or ability to learn the use of various CRM platforms and communication systems
- Working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media
- Strong time management, organizational skills and interpersonal communication skills, both verbal and written
- Self-motivated to maintain regular contact with customers, management, and peers
- Ability to translate technical ideas for non-technical audiences
- Demonstrable critical thinking, communication, and creative problem-solving skills
- Ability to learn new complex software platforms quickly
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
- Highly organized to manage and prioritize several different responsibilities at any given time
Responsibilities
- Identify, engage and nurture new customer relationships
- Align solutions to the customer’s goals, needs and objectives
- Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
- Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
- Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
- Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
- Collaborate with customers and cross-functional teams to identify compelling solutions
- Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
- Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
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