Inside Sales & Appointment Specialist
J
Joyce Windows, Sunrooms & BathsHome remodeling
Cleveland, Ohio, United StatesFull-Time
Salary15 - 17 USD per hour
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Job Details
- Required Skills
- Customer serviceTime ManagementActive listeningCRM
Requirements
- Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
- Strong verbal communication and active listening skills
- A confident, outgoing personality and comfort initiating conversations
- Goal-oriented mindset with a desire to earn commission
- Ability to stay disciplined without in-person supervision
- Flexibility to work evenings and weekends based on business needs
- Ability to stay motivated in a fast-paced environment
Responsibilities
- Make daily outbound calls to warm leads who have requested information
- Engage customers in a professional, friendly, and consultative manner
- Educate homeowners on Joyce products, services, and value propositions
- Qualify customer needs to ensure Joyce is the right fit
- Schedule high-quality in-home consultation appointments for the field sales team
- Confirm and follow up on appointments to support show rates
- Handle inbound calls and customer inquiries with confidence and accuracy
- Accurately document call activity and outcomes in internal systems
- Meet or exceed daily and weekly activity and appointment-setting goals
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