Operations Manager

Based in the Americas (excluding the US) or Asia, 11 AM–7 PM PT shiftFull-TimeManager
Salary not disclosed
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Job Details

Languages
Fluent in English
Experience
Minimum 5 years of experience
Required Skills
BlockchainComplianceRisk Management

Requirements

  • Minimum 5 years of experience in operations, compliance, internal audit, or risk within a regulated financial institution.
  • Experience or strong interest in crypto, tokenized finance, or digital assets.
  • Basic understanding of blockchain infrastructure and crypto businesses.
  • Deep understanding of operational processes, embedded controls, and compliance best practices, with a pragmatic drive to refine and scale them.
  • Strong capability in writing and maintaining formal documentation (policies, SOPs, control frameworks).
  • Balanced skill set - able to both execute day-to-day operations and design processes with attention to detail and control rigor.
  • Comfortable operating in a client-facing capacity — able to manage external requests, communicate clearly under time pressure, and balance responsiveness with control discipline
  • Cross-functional collaboration experience across product, engineering, and corporate/control functions to deliver complex operational initiatives.
  • Strong communication and stakeholder management skills - able to navigate between operational detail and strategic discussion, and build alignment with auditors, partners, and customers.

Responsibilities

  • Serve as a front-line operational point of contact for partners and counterparties, supporting onboarding, trade flows, and issue resolution.
  • Execute and oversee core operational workflows, including mint/redemption processing, onboarding, and reconciliations and manage AML and transaction monitoring.
  • Codify existing operational practices into auditable policies, procedures, and control frameworks, integrating traditional financial best practices within a crypto-native operating model.
  • Partner with Finance, Compliance and Legal on audit readiness, risk assessment, and governance reporting.
  • Contribute to system and process design to ensure operational integrity, audit trails, and reporting functionality.
  • Identify and mitigate non-quantitative risks, maintaining structured risk registers and improvement plans.
  • Support regulatory and audit preparations, maintaining clear documentation and control evidence.
  • Interface externally with auditors, counterparties, and service providers as MXON's operational and compliance representative.
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