Billing Operations Analyst
This role will be remote based in Mexico City, Mexico.Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English, Portuguese (advantageous)
- Experience
- 1-3 years experience
- Required Skills
- OracleSalesforceCommunication SkillsMicrosoft ExcelProblem SolvingAttention to detailInterpersonal skillsFinance
Requirements
- 1-3 years experience in an Operations role
- Strong experience in the area of Billings / Revenue / Order to Cash
- Demonstrated problem-solving, strong interpersonal and communication skills
- Solid experience working with large volume transactions with strong attention to detail
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS
- Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
- Excellent written and verbal communication skills in English
- Periodic weekend work will also be required for this role
Responsibilities
- Maintaining Revenue Team external customer email
- Responding to customer and other external queries in a timely manner
- Onboard customers to Twilio’s internal billing system and Financial ERP system
- Gather and format large raw data sets to assist with customer billing reporting and queries
- Participating in month end close
- Managing and tracking recurring billing and managing approvals
- Tracking and application of customer credits
- Analysis of revenue related balance sheet accounts
- Ad hoc customer financial reporting
- Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing
- Participating in external and internal audits, as requested
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