APCM Operations Lead
C
Cadence HealthHealthcare
Remote in the United StatesFull-TimeLead
Salary100,000 - 180,000 USD per year
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- Data AnalysisCross-functional Team LeadershipStrategyProblem Solving
Requirements
- 5+ years of experience in operations, strategy, consulting, or a related field
- A strong generalist operator: equally comfortable building a process from scratch, diving into a spreadsheet, and presenting to an executive audience
- Proven ability to lead cross-functional initiatives and influence without direct authority
- Highly analytical defaults to data in decision-making and can build analyses independently from raw inputs to recommendation
- Comfortable with ambiguity, fast-changing priorities, and building in environments where the playbook doesn't yet exist
- You demonstrate hands-on cross-functional ownership, not just analytical or presentation support and a track record of driving structured problem-solving through to execution
Responsibilities
- Own and lead the highest-priority cross-functional operational initiatives across the APCM business at any given time
- Serve as the connective tissue between Growth, Enrollment, Care, and Patient Success removing blockers, aligning stakeholders, and driving decisions
- Translate leadership priorities into structured workstreams with clear owners, timelines, and measurable outcomes
- Diagnose operational inefficiencies across the APCM product lifecycle and design scalable solutions before they become critical
- Build and maintain operational playbooks, SOPs, and frameworks that support growth without proportional headcount increases
- Partner with Product and Technology to identify automation and workflow improvement opportunities
- Support the launch and ramp-up of new health system partners end-to-end
- Define and own the KPI framework for APCM operations; build dashboards and reports that surface actionable insights
- Partner with Finance and Analytics on capacity planning, forecasting, and business reviews
- Prepare executive-level communications, operational reviews, and strategic updates
- Proactively flag risks and emerging issues before they compound
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