Staff User Researcher, Wealth
M
MonzoFintech
Cardiff, London or Remote (UK)Full-TimeStaff
Salary103,000 - 140,000 GBP per year
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Job Details
- Required Skills
- Data AnalysisMentoringCoachingCross-functional collaboration
Requirements
- Passionate about making money work for everyone.
- Experience of working in a product-led environment, as a high performing individual contributor.
- A passion/interest for mentoring and coaching user researchers.
- Proactively set the conditions for others to deliver in ambiguous or changing contexts, both within squads and across the organisation.
- Solve systemic issues caused by complexity, making things better for those who come after you.
- Be a visible role model for respectfully driving positive customer and business outcomes - even under challenging team circumstances.
- Proactively and consistently find ways to raise the bar for your discipline and others, giving timely, respectful feedback when needed.
- Role model resilience, and help others take a measured approach to outlining the trade-offs of different options before deciding which route to pursue, keeping pace while you do so.
- Recognised as the expert in your field of research and scaled the support you provide others to drive extensive improvements across the organisation.
- Identify opportunities your wider team's impact, culture and community of practice, and be pragmatic in aiming for progress over perfection
- Take responsibility for the successful growing of the research teams you're in - helping identify where new skillsets are needed, bringing in the right people, and creating the conditions for them to be successful.
Responsibilities
- Having a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly.
- Having a tangible influence on Monzo's north star metrics and commercial outcomes.
- Prioritising the biggest opportunities for impact, and helping others do the same.
- Identifying the most important research questions for Monzo, flexing your focus between teams or domains in the company to do so
- Choosing the right method, often pioneering new approaches to running complex research projects beyond your and the team's comfort zone, levelling up our capabilities as you go
- Shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, delegating to others when appropriate.
- Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo
- Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation.
- Partnering closely with leaders beyond your discipline, and modelling better ways of cross functional working which raises the bar for all
- Translating your insights and Monzo's strategic direction into a clear and actionable plan for the teams you work with, helping us make progress towards our product vision.
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