Vice President, Patient Strategy and Experience
Inactive
USFull-TimeVp
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Salary not disclosed
Job Details
- Experience
- 10+ years of senior leadership experience
- Required Skills
- Cross-functional Team Leadership
Requirements
- 10+ years of senior leadership experience in biotech, pharma, or healthcare, with a focus on patient strategy, commercial, or medical affairs
- Proven success in leading patient engagement, patient services, or customer experience functions in complex organizations
- Strong understanding of patient journeys, omnichannel engagement, and data-driven strategy development
- Experience launching and scaling therapies, ideally in rare or specialty disease areas
- Demonstrated ability to lead cross-functional teams and influence senior stakeholders in matrixed environments
- Strong analytical, strategic, and problem-solving skills with the ability to translate insights into actionable strategy
- Excellent communication and leadership skills with a strong patient-centric mindset
- Bachelor’s degree required; advanced degree (MBA, PharmD, PhD, or equivalent) preferred
Responsibilities
- Lead the design and execution of an integrated patient strategy that enhances engagement, access, and long-term outcomes across all stages of the patient journey. Drive alignment between patient experience, commercial, medical, access, and pipeline teams to ensure a unified and seamless approach.
- Define and execute end-to-end patient engagement strategies across marketed and future indications, ensuring alignment with broader business objectives
- Oversee patient journey design, including support programs, advocacy initiatives, education, and digital engagement strategies
- Establish and track KPIs for patient experience performance, leveraging data insights to continuously optimize outcomes
- Lead cross-functional collaboration with internal stakeholders to ensure consistent execution of patient-centric strategies
- Serve as a key voice of the patient within leadership discussions, ensuring insights inform strategy and decision-making
- Guide vendor, technology, and platform strategies supporting patient services, digital engagement, and omnichannel capabilities
- Build and lead a high-performing, cross-functional team responsible for patient marketing, support, advocacy, and field education