Director, Novartis Patient Support (NPS) Enterprise Platform Management
New
Remote work flexibility within the United States.Full-TimeDirector
Salary185,500 - 344,500 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Product ManagementCross-functional Team LeadershipRisk ManagementStakeholder management
Requirements
- Bachelor’s degree required; MBA or advanced degree in business, healthcare, technology, or a related field preferred.
- 8+ years of experience in product governance, enterprise product management, digital health solutions, or program leadership within healthcare or pharmaceutical environments.
- Strong understanding of patient support services, healthcare access journeys, and commercial operations, ideally within rare disease programs.
- Proven ability to manage large-scale cross-functional initiatives involving multiple stakeholders and competing priorities.
- Expertise in digital product lifecycle management, governance frameworks, compliance processes, and risk mitigation strategies.
- Excellent communication, organizational, analytical, and decision-making skills with the ability to influence senior stakeholders.
- Experience driving innovation, scaling enterprise capabilities, and improving customer or patient engagement through technology solutions.
- Strong leadership and collaboration capabilities within highly regulated and matrixed organizations.
Responsibilities
- Lead the enterprise strategy, roadmap, and execution of patient support and engagement platforms focused on rare disease programs and digital healthcare experiences.
- Oversee the full product lifecycle for enterprise solutions, including intake, prioritization, governance, optimization, scaling, and retirement processes.
- Collaborate with product, IT, engineering, legal, compliance, and patient support teams to ensure seamless integration and regulatory alignment of digital solutions.
- Drive the design and enhancement of scalable patient engagement tools, enrollment channels, and digital support capabilities across multiple programs and indications.
- Establish and monitor KPIs, ROI frameworks, and operational metrics to evaluate product performance, adoption, and business impact.
- Identify opportunities to transform successful pilot initiatives into enterprise-standard capabilities that improve efficiency and patient experience.
- Act as a strategic advisor and escalation point for risk management, compliance readiness, and enterprise governance across product initiatives.
- Support change management efforts and cross-functional collaboration to ensure alignment with organizational priorities and evolving healthcare needs.
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