Executive Director, Clinical Systems
USFull-TimeExecutive
Salary not disclosed
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Job Details
- Experience
- 10+ years of experience in technology leadership
- Required Skills
- Communication SkillsAnalytical SkillsProblem-solving skillsHIPAA
Requirements
- 10+ years of experience in technology leadership, with a strong engineering or technical operations background.
- Proven experience owning enterprise-scale clinical applications, healthcare platforms, or claims/utilization systems.
- Strong operational leadership experience, including incident management, service reliability, and change governance.
- Demonstrated ability to manage third-party vendors with accountability for SLAs, delivery performance, and roadmap execution.
- Deep understanding of healthcare compliance requirements, including HIPAA and data privacy standards.
- Experience working in regulated or complex healthcare technology environments.
- Strong collaboration skills with the ability to partner across clinical, operational, and technology leadership teams.
- Ability to balance strategic roadmap planning with hands-on operational execution.
- Strong analytical, problem-solving, and communication skills with an executive leadership mindset.
Responsibilities
- Own the operational stability, availability, and performance of clinical systems, including utilization management, claims, and network platforms.
- Lead incident, problem, and change management processes to minimize disruption and ensure rapid issue resolution across production systems.
- Manage vendor relationships for clinical platforms, ensuring SLA adherence, roadmap alignment, and effective issue resolution tied to business priorities.
- Oversee system upgrades, enhancements, and release governance to ensure predictable, well-tested, and operationally sound deployments.
- Ensure compliance with healthcare regulations including HIPAA, data privacy standards, and audit requirements, proactively managing operational risk.
- Develop and execute multi-year clinical systems roadmaps aligned with business, clinical, and operational objectives.
- Drive technical debt reduction through system simplification, decommissioning, and integration improvements.
- Partner closely with shared services teams (infrastructure, security, DevOps, data, and development) to ensure scalable and standardized platform support.
- Establish service governance, performance reporting, and operational KPIs to improve system reliability and transparency.
- Support clinical operations by ensuring systems enable accurate, efficient utilization review, claims processing, and reporting workflows.
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