Project Manager, Client Services
USFull-TimeManager
Salary98,173 - 115,000 USD per year
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Job Details
- Experience
- 4+ years of professional experience, including at least 2 years in eDiscovery or legal technology environments.
- Required Skills
- Project ManagementAnalytical SkillsProblem SolvingCreativityStakeholder management
Requirements
- Bachelor’s degree required; advanced degree (Master’s or JD) is a plus.
- 4+ years of professional experience, including at least 2 years in eDiscovery or legal technology environments.
- Hands-on experience with Relativity is required.
- PMP certification is a plus but not mandatory.
- Strong analytical and problem-solving abilities with a structured and logical approach to work.
- Proven project management skills with the ability to interpret and execute written and verbal instructions accurately.
- Excellent communication and stakeholder management skills in client-facing environments.
- Ability to manage shifting priorities, tight deadlines, and evolving workloads with flexibility and adaptability.
- Comfort working in a quiet, office-style or remote professional environment with extended computer-based work.
Responsibilities
- Manage eDiscovery client matters by coordinating workflows across intake, processing, hosting, review, and production stages, ensuring timely and accurate delivery of project milestones.
- Create and oversee work orders for data-related tasks while ensuring proper prioritization, tracking, and execution through internal operational teams.
- Conduct quality checks on deliverables to confirm accuracy, completeness, and compliance with client specifications before final release.
- Monitor and manage the project or pod work queue, ensuring efficient allocation of tasks and adherence to deadlines.
- Communicate scope, timelines, and expectations clearly to both internal teams and external clients, maintaining alignment throughout the project lifecycle.
- Support process improvement initiatives by identifying inefficiencies and contributing to workflow optimization efforts.
- Maintain working knowledge of eDiscovery tools, workflows, and industry practices to effectively support case execution.
- Perform additional duties as needed to support evolving client and operational needs.
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