Project Manager, Client Services
T
Trail of BitsCybersecurity
Workable locations: United States, every time zone across the globeFull-Time
Salary135,000 - 165,000 USD per year
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Job Details
- Required Skills
- Project ManagementClient relationship managementHubSpotGoogle WorkspaceSlackAsanaGitHub
Requirements
- Direct experience managing client-facing engagements at a consulting, advisory, or services firm, owning scope, timeline, and budget for multiple concurrent projects.
- Demonstrated experience owning client relationships through and between engagements, with a goal to grow the relationship.
- Experience growing client accounts through expanded scopes, retainers, or follow-on work.
- Experience working alongside a sales team to scope, propose, and close work with new and returning clients.
- Demonstrated experience taking initiative in environments where processes are evolving or undefined.
- Experience translating technical work for non-technical client stakeholders and client business goals into terms an engineering team can act on.
- Experience presenting project status, risks, and recommendations to executive and C-suite stakeholders.
- Experience using AI tools as part of how you actually work (e.g., Claude).
- Hands-on experience with Slack, Google Workspace, and a project tracking tool such as Asana or GitHub.
Responsibilities
- Run multiple concurrent client engagements through the project lifecycle, managing scope, timeline, and budget.
- Serve as the primary point of contact across your portfolio for status updates, working sessions, escalations, and check-ins.
- Spot opportunities for clients to do more with Trail of Bits and move clients from one-off reviews into retainers.
- Run the returning-client sales cycle alongside our sales team, ensuring a seamless experience.
- Work closely with Engineering Directors and engineers to staff projects, manage scheduling in Float, track work in Asana, and keep deal and account context current in HubSpot.
- Help marketing drive client attendance at industry events, contribute to internal process improvements, and jump in where the team needs you.
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