- Support customer engagements, from booking to delivery, demonstrating operational excellence resulting in delighted customers.
- Develop comprehensive project plans that define scope, schedule, budget, and resources. Manage project lifecycle stages from initiation, planning, execution, monitoring, and closure.
- Serve as the primary point of contact for customers, subcontractors, and internal teams, facilitating clear and effective communication throughout project phases and managing stakeholder expectations.
- Monitor and control project costs & schedules to ensure projects are delivered per budgetary constraints and on-time per project milestones. Prepare cost estimates, track expenses, and work with finance teams to report on financial status.
- Ensure that all project deliverables meet quality standards, are free from errors, and delivered in a timely manner per customer contract service level agreements.
- Ensure all projects adhere to the appropriate regulatory guidelines, industry standards, safety regulations, and company policies.
- Maintain accurate project documentation, including schedules, budgets, progress reports, and change orders. Report regularly to senior management on project status, risks, and issues.
- Lead cross-functional teams, including engineers, technicians, and subcontractors, to ensure alignment on project goals and objectives. Provide direction, delegate tasks, and facilitate collaboration.
- Identify potential project risks and implement mitigation strategies to minimize impact. Adjust project plans as necessary to respond to changes and address risks.
- Serve as the face of Terabase for a portfolio of projects of key customers and manage their experience throughout the life of the engagement.
Project ManagementJiraOperations Management+3 more