Chinese & English Customer Support Agent - Gaming
K
Keywords StudiosGaming
Workable locations: TaiwanFull-Time
Salary not disclosed
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Job Details
- Required Skills
- MS OfficeTroubleshootingCustomer supportGoogle WorkspaceZendesk
Requirements
- Native level language skills in Traditional Chinese (Mandarin).
- Business level language skills in English.
- Flexibility to work in a morning, afternoon, or night shift.
- Experience in the service industry or as a customer support agent.
- Previous working experience in the gaming industry.
- Mastery in C1-C2 level Traditional Chinese language proficiency.
- English at B2 level or higher.
- Excellent communication skills for effective player support.
- Flexibility to adapt to various situations and player needs.
- Accountability and reliability in handling player inquiries and issues.
- Proactivity in identifying and addressing player concerns proactively.
- Proficiency in navigating knowledge bases for efficient support.
- Basic troubleshooting skills to assist players with technical challenges.
- Availability for full-time work, including weekends (Saturday and Sunday).
- Flexibility in working night shifts.
Responsibilities
- Serve as the essential link between our clients and the gaming community.
- Investigate and deliver prompt, quality responses to players' questions.
- Provide valuable feedback to our developers.
- Deliver excellent customer support to players.
- Investigate and resolve player inquiries promptly through ticketing, email, or chat.
- Assist internal teams with project-related requests, ensuring smooth collaboration.
- Play a crucial role in gathering and delivering player feedback according to established procedures.
- Provide translations when required to ensure seamless communication.
- Maintain accurate and detailed reports to keep processes streamlined.
- Ensure prompt escalation of issues following established procedures.
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