Customer Service Representative
O
OneTouch DirectContact center solutions
San Antonio, Texas, United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-2 years of customer service experience
- Required Skills
- Communication SkillsCustomer serviceProblem-solving skillsTroubleshooting
Requirements
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and an ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Previous experience in a call center or remote support role is a plus.
- A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
- Hardwired internet connection (ethernet) required
- USB headset (not wireless) with noise-canceling features
- Webcam (external or integrated)
- Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
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