Service Desk Technician I
I
iT1Technology Solution
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-3 years’ experience in call center or service desk environment.
- Required Skills
- Lotus NotesCommunication SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeTime ManagementDocumentationTroubleshootingPowerPoint
Requirements
- 1-3 years’ experience in call center or service desk environment.
- Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11.
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support – multiple device data syncing
- AutoTask or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
- Effective troubleshooting and documentation skills
- Experience navigating a knowledgebase.
- Proficient use of Microsoft Office applications
- IT troubleshooting
- Strong organization, time management, and prioritizing skills
- Completed High School Diploma/GED
Responsibilities
- Provides support via phone, e-mail and chat to employees of corporate clients.
- Assists users in troubleshooting Outlook.
- Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
- Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).
- Provides support for mobile devices including configuration and email sync.
- Handles 50-60 issues per day efficiently and appropriately.
- Utilizes Active Directory database to reset network passwords.
- Assists users in adding and changing network printers.
- Provides technical support for VPN connectivity issues.
- Controls user’s computers utilizing remote access tools.
- Troubleshoots remote access connectivity problems.
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