Entry Level - Customer Service
New
United States or CanadaFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsCustomer serviceOrganizational skills
Requirements
- Clear and professional communication skills
- A positive, solutions-focused mindset
- Previous experience in customer support, service, or sales (helpful but not mandatory)
- The ability to stay organized and work independently while collaborating with a team
- Comfort using common online tools and computer systems
Responsibilities
- Communicating with members through both inbound and outbound phone conversations
- Scheduling virtual meetings with individuals who request information about benefits
- Explaining available coverage options in a clear and personalized manner
- Helping clients complete digital applications and required forms
- Maintaining organized and accurate records in compliance with internal processes
- Participating in ongoing coaching, training, and professional development
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