Crisis Hotline Operator
T
ThoughtFull™ WorldMental health
Workable locations: Federal Territory of Kuala Lumpur, Malaysia Flexible working locations, you can be based anywhere.Contract
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English, Malay, Mandarin and Cantonese.
Requirements
- Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
- Preferably a licensed or registered mental health professional with experience in crisis management hotlines.
- Fluent in English, Malay, Mandarin and Cantonese.
- Must be punctual, reliable and able to work varying shifts.
- Have sufficient digital and computer literacy and a meticulous record keeper.
- Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality;
- Open to learning; committed and motivated to learn and improve.
- Fresh graduates are encouraged to apply.
Responsibilities
- Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
- Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
- Provide accurate and up-to-date information to callers/individuals accordingly.
- Refer callers/individuals to appropriate resources when needed.
- Collect accurate data about calls and callers with proper record keeping.
- Being on standby on a fixed shift.
View Full Description & ApplyYou'll be redirected to the employer's site
