- Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
- Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
- Provide accurate and up-to-date information to callers/individuals accordingly.
- Refer callers/individuals to appropriate resources when needed.
- Collect accurate data about calls and callers with proper record keeping.
- Being on standby on a fixed shift.