Customer Service & Administration Officer
United States, Sydney business hours (8:00am–6:00pm AEST)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent in English with excellent verbal and written communication skills.
- Experience
- Minimum 1 year of experience in freight forwarding, customs clearance, or logistics administration.
- Required Skills
- Microsoft ExcelMicrosoft Office SuiteData entryGoogle Workspace
Requirements
- Minimum 1 year of experience in freight forwarding, customs clearance, or logistics administration.
- Previous experience liaising with transport companies, shipping lines, and/or customs brokers.
- Experience with both international and domestic freight movements.
- Familiarity with in-house or commercial TMS systems (e.g., CargoWise, TradeWindow).
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and/or Google Workspace.
- Confident using online booking platforms and TMS systems.
- Strong typing and data entry accuracy.
- Highly organised and detail-oriented.
- Reliable, proactive, and able to work independently with minimal supervision.
- Fluent in English with excellent verbal and written communication skills.
- Access to a reliable internet connection and computer suitable for remote work.
- Available to work full-time, aligned to Sydney business hours (8:00am–6:00pm AEST).
- Must be comfortable working remotely while following internal monitoring and reporting processes.
Responsibilities
- Respond to inbound enquiries via phone, email, and chat in a timely and professional manner.
- Maintain clear, proactive communication with clients regarding shipment progress, issues, and documentation requirements.
- Book freight with transport companies, shipping lines, and carriers.
- Coordinate import/export shipments, ensuring customs clearance requirements are met.
- Prepare and check shipping documentation, including bills of lading, customs declarations, and commercial invoices.
- Maintain accurate data in the company’s in-house transport management system (TMS).
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