Customer Service Assistant 1
Must reside in Ohio and have a valid Ohio address for residence.Full-TimeEntry
SalaryAt least 21.93 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
- Required Skills
- Customer serviceVerbal communicationData entry
Requirements
- 3 mos. trg. or 3 mos. exp. in office practices & procedures
- 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
- 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
- 1 course or 3 mos. exp. in operation of personal computer
- Customer Service skills
- Active Learning
- Customer Focus
- Verbal Communication
Responsibilities
- Play a crucial role in providing assistance to taxpayers by answering routine questions and inquires via consecutive phone calls.
- Utilize taxation systems to review taxpayer accounts and to provide summary/scripted guidance regarding billing or assessment notices and status of refund claims.
- Be given the opportunity to learn about and become knowledgeable of the various taxes assessed by the State of Ohio.
- Undergo thorough training on a wide array of tax types such as individual income tax, school district withholding taxes, and business taxes.
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