Temporary Customer Service Representative
O
OLLYCPG
Remote, USAContractJunior
Salary not disclosed
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Job Details
- Experience
- 1-5 years experience
- Required Skills
- Microsoft ExcelProblem SolvingCustomer service
Requirements
- 1-5 years experience in customer service
- CPG experience preferred
- inventory management preferred
- Strong business acumen and a basic understanding of warehouse, inventory and logistics
- Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur
- Transparent, open/honest communicator – great listener who can read between the lines
- Fast learner, can react to changing environment, strong communication and organization
- Strong excel skills and math skills
- Highly organized, detailed oriented, and self-motivated
Responsibilities
- Provide world-class service to OLLY’s customers.
- Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.
- Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain.
- Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP).
- Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders.
- Assist with customer and item data setup.
- Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).
- Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations.
- Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports.
- Pull together metrics and appropriate KPIs to be able to track customer service related performance.
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