Implementation Support Specialist
B
BeyondShort-term rentals
Remote - Bangalore, India, CET (European) working hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent in English
- Experience
- 2+ years of relevant experience
- Required Skills
- JiraMicrosoft ExcelDocumentationTechnical supportSaaS
Requirements
- 2+ years of relevant experience in technical support, implementation
- Fluent in English
- Solid understanding of implementation best practices
- Experience in maintaining/creating support center articles and documentation
- Methodic and analytical thinker with strong problem-solving skills
- Attention to detail and a process-driven mindset
- Proven ability to manage multiple projects simultaneously
- Demonstrated ability to quickly learn and use cloud-based SaaS solutions
- Demonstrated ability to use, clean and format Excel tables and similar systems
- Experience with systems migrations and set-up
- Highly motivated and a driven self-starter
Responsibilities
- Support the Go-to-market organization with account configuration and customizations, helping ensure a smooth onboarding and set up
- Facilitate the integration and migration of Property Management Systems (PMS) with Beyond
- Contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready
- Create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes
- Develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm
- Address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
- Work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience
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